Privacy Policy


Effective Date: July 1st 2024

Polished Impressions is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or communicate with us via SMS and other means. Please read this policy carefully to understand our practices regarding your personal information.


1. Information We Collect

We collect information that helps us provide the best possible cleaning services to you. This includes:

  • Personal Data: Information that can identify you, such as your name, phone number, email address, physical address, payment information, and any other details you provide when you request our services.
  • Service Data: Information about the cleaning services you require, your service preferences, and your scheduling needs.
  • SMS Data: Information collected when you communicate with us via SMS, including your phone number, the content of the messages, and any other relevant data for service coordination or marketing.

2. How We Use Your Information

We use the collected information for several purposes, including:

  • Providing, operating, and maintaining our services.
  • Communicating with you, including confirming appointments, sending reminders, and sharing promotional offers.
  • Managing billing, processing payments, and sending invoices or receipts.
  • Improving our website, services, and customer experience.
  • Complying with legal obligations, resolving disputes, and enforcing agreements.

3. How We Share Your Information

We respect your privacy and are committed to keeping your information confidential. However, we may disclose your information in the following situations:

  • Service Providers: We may share your information with third-party vendors, contractors, and service providers who assist us in providing our services (e.g., scheduling platforms, payment processors, phone companies, and SMS messaging services). These third parties are obligated to protect your data and only use it as necessary to perform their services.
  • Affiliates: We may share your information with our affiliates or subsidiaries, but their use will be governed by this Privacy Policy.
  • Legal Requirements: We may disclose your information to comply with applicable laws, regulations, legal processes, or governmental requests, or to protect our rights, property, or the safety of our customers or the public.

4. SMS Communication and Consent

We value your privacy in SMS communications. Here’s how we handle SMS messages:

  1. Identification and Opt-Out Information
    In every initial SMS communication, we clearly identify ourselves and provide opt-out instructions. Example:

    “Hi [Name], this is [Your Name] from Polished Impressions. We noticed it’s time for your next cleaning! Would you like to schedule a service? Reply STOP to opt out of receiving future messages.”

    Opt-out keywords we recognize include STOP, STOPALL, UNSUBSCRIBE, QUIT, CANCEL, or END.

  2. Consent for Texting
    We require explicit consent before sending an initial text, except in two cases:

    • Recipient Initiates Contact: If you text us first, your message counts as consent for a response, applicable only to that particular interaction.
    • Pre-Existing Relationship: If you’ve interacted with us previously (e.g., booked an appointment, requested information), we may send you informational messages related to that service.

  3. Consent Process

    • Consent is clearly outlined in our sign-up pages or marketing materials. We will only use your contact information within the scope for which consent was given.
    • We maintain records of your consent, including timestamps and sign-up documentation, for compliance purposes.
    • If there is a gap between obtaining consent and sending the first SMS, we will reconfirm consent in that initial message.

  4. Ongoing Compliance

    • Opt-out instructions will be included in our messages regularly.
    • Consent cannot be transferred, bought, or sold. Purchased contact lists will not be used without explicit consent from each recipient.

5. Data Security

We take your data security seriously and implement appropriate measures to protect your information from unauthorized access, use, or disclosure. While no method of transmission over the internet or electronic storage is completely secure, we strive to use commercially acceptable means to protect your data.

6. Your Rights

You have the right to:

  • Access the personal data we hold about you.
  • Request corrections to any inaccuracies in your information.
  • Request the deletion of your personal data, subject to legal or contractual obligations.
  • Opt out of SMS or email communications at any time.
  • Withdraw consent or object to data processing where applicable.

To exercise any of these rights, please contact us using the information below.

7. Cookies and Tracking Technologies

Our website may use cookies, web beacons, and similar tracking technologies to enhance your experience, analyze usage patterns, and provide personalized content. You can control the use of cookies through your browser settings, but disabling them may limit the functionality of our website.

8. Third-Party Links

Our website may contain links to third-party websites. This Privacy Policy does not apply to these websites, and we are not responsible for their content or privacy practices. We encourage you to review the privacy policies of any third-party websites you visit.

9. Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will take steps to remove that information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the new policy on our website with an updated effective date.

11. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

By using our services, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy.